物流政策
Customer Refund and Replacement Policy
Delayed Shipment or No Tracking Info
If your order shows no tracking updates for more than 10 business days, you're eligible for a full refund or a replacement.
Note: This clause does not apply during holidays, COVID-19, extreme weather, or other exceptional circumstances.
Damaged in Transit
If you provide valid proof that your order was damaged during shipping, we'll process a full refund or replacement within 3 business days.
Valid Proof: Screenshot showing damage status on the logistics website.
Returned to Sender (Except for Wrong Address)
If tracking shows the order has been returned to our warehouse, you're eligible for a full refund or replacement.
Delivered but Not Received
If the delivery address is different from the shipping address you provided and the carrier confirms the wrong address, you're eligible for a full refund or replacement within 3 business days.
If the delivery address matches the shipping address, the refund request will be denied.
Issues with the Product (Damaged, Poor Quality, Not As Described, etc.)
If your received items have issues (damaged, poor quality, not as described, missing items, etc.), upon providing valid proof, you can opt for either a refund or a replacement.
If we request the product to be returned, you'll get a refund or replacement within 3 business days after the product is returned.
If no return is requested, you'll get a refund within 3 business days of your refund request.
Valid Proof: Photos/videos of the problematic items and photos of the package with the label.
Delayed Shipment or No Tracking Info
If your order shows no tracking updates for more than 10 business days, you're eligible for a full refund or a replacement.
Note: This clause does not apply during holidays, COVID-19, extreme weather, or other exceptional circumstances.
Damaged in Transit
If you provide valid proof that your order was damaged during shipping, we'll process a full refund or replacement within 3 business days.
Valid Proof: Screenshot showing damage status on the logistics website.
Returned to Sender (Except for Wrong Address)
If tracking shows the order has been returned to our warehouse, you're eligible for a full refund or replacement.
Delivered but Not Received
If the delivery address is different from the shipping address you provided and the carrier confirms the wrong address, you're eligible for a full refund or replacement within 3 business days.
If the delivery address matches the shipping address, the refund request will be denied.
Issues with the Product (Damaged, Poor Quality, Not As Described, etc.)
If your received items have issues (damaged, poor quality, not as described, missing items, etc.), upon providing valid proof, you can opt for either a refund or a replacement.
If we request the product to be returned, you'll get a refund or replacement within 3 business days after the product is returned.
If no return is requested, you'll get a refund within 3 business days of your refund request.
Valid Proof: Photos/videos of the problematic items and photos of the package with the label.